Delivery & Return

1. Delivery Policy

At SAMMARKET, we strive to ensure a smooth and reliable delivery experience for all our customers. Below are the details of our delivery policy:

Delivery Areas

We provide delivery services across all neighborhoods of Kinshasa. No matter where you are in the city, we are committed to delivering your orders quickly and securely.

Delivery Timeframes

  • Standard Delivery: Between 24 and 72 hours, depending on your location.
  • Express Delivery: Available in certain areas, delivered within 24 hours (additional fees may apply).

Delivery Fees

Delivery fees are calculated based on the distance and weight of the items. The exact costs will be displayed at checkout.

In Case of Delays

If your delivery takes longer than expected, our team is available to inform you and find a quick solution.

2. Return Policy

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, here are our return conditions:

Return Conditions

  • Products can be returned within 7 calendar days from the date of delivery.
  • Items must be returned in their original condition, unused, with their packaging and accessories intact.
  • Some products are not eligible for returns, such as:
  1. Personalized products
  2. Perishable items (e.g., food, flowers)
  3. Discounted or sale items (unless defective)

Return Procedure

  1. Contact our customer service at sammarketbusiness@gmail.com, mentioning the ordered product and the reason for return.
  2. Our team will provide you with a return authorization and detailed instructions.
  3. Return the product to the given address. Return shipping costs are covered by the customer, except in cases of defective products or order errors.

Refunds

  • Once the returned product is inspected, we will notify you of the refund status.
  • Refunds are processed within 7 to 14 business days via the original payment method.

Defective Products or Order Errors

If you receive a defective product or an incorrect order, SAMMARKET will cover all return costs and provide an exchange or full refund.

3. Customer Support

Pour toute question ou assistance, n'hésitez pas à contacter notre service client :
• Email : sammarketbusiness@gmail.com
• Téléphone : +243 982631374
• Horaires : du lundi au vendredi, de 8h00 à 18h00

Chez SAMMARKET, nous nous engageons à vous offrir une expérience d'achat exceptionnelle, de la sélection des produits à la livraison.

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