Terms and Conditions

Last updated: 02/21/2025

Welcome to Sammarket, the multi-vendor marketplace based in Kinshasa. By accessing and using our platform, you agree to the following terms and conditions. Please read them carefully.

1. DEFINITIONS

  • Sammarket: The e-commerce platform that allows vendors to offer their products to buyers.
  • Vendor: Any individual or legal entity registered on Sammarket to sell products.
  • Buyer: Any person using the platform to purchase products.
  • User: Any person visiting or using Sammarket.

2. REGISTRATION AND USER ACCOUNT

  • Registration is required to sell or buy on Sammarket.
  • You must provide accurate information and maintain the confidentiality of your account.
  • Sammarket reserves the right to suspend or delete any account in case of non-compliance with these terms.

3. ROLE OF SAMMARKET

  • Sammarket acts as an intermediary between vendors and buyers.
  • Sammarket is not the owner of the products sold and assumes no responsibility for transactions between vendors and buyers.

4. VENDOR RESPONSIBILITIES

  • Ensure product compliance with applicable laws in the DRC.
  • Provide accurate and complete product descriptions.
  • Ensure fast and secure order shipment.
  • Manage after-sales service and returns in accordance with Sammarket’s return policy.

5. BUYER RESPONSIBILITIES

  • Carefully read product descriptions before purchasing.
  • Check delivery and return conditions before placing an order.
  • Make payments only through methods authorized by Sammarket.

6. PAYMENT POLICY

  • Payments are secure and can be made via mobile money, credit card, or other methods offered on Sammarket.
  • Sammarket may hold funds until the buyer confirms the delivery.

7. DELIVERY AND RETURNS

  • Vendors are responsible for shipping orders.
  • Delivery times vary depending on the vendor and the buyer’s location.
  • Buyers have 7 days to return a non-compliant product, subject to the return conditions.

8. INTELLECTUAL PROPERTY

  • All content published on Sammarket (texts, images, logos, etc.) is protected by intellectual property rights.
  • Any unauthorized use of the platform’s content is prohibited.

9. LIMITATION OF LIABILITY

  • Sammarket does not guarantee continuous site availability and cannot be held responsible for temporary interruptions.
  • Sammarket is not responsible for damages resulting from misuse of the platform.

10. SUSPENSION AND TERMINATION

  • Sammarket reserves the right to suspend or delete a user account in case of non-compliance with these terms.
  • Users may request account closure at any time.

11. CHANGES TO TERMS

  • Sammarket may modify these terms at any time. Users will be notified of significant changes.
  • Continued use of the platform after modifications constitutes acceptance of the new terms.

12. CONTACT

For any questions or complaints, contact us:

Thank you for using Sammarket, your trusted marketplace in Kinshasa!

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